Reservation Policy

Resrevations

We recommend that you reserve your treatment in advance to be assured of the availably for your prefer time. In the full season it is advice to book (3) to (4) days in advance to assure services. This policy applies to both individual services and spa parties. If you call and would like an appointment the same day we will do our best to accommodate you. Our spa therapists are highly trained therapist and aestheticians. They will answer any question you may have and suggest the best treatments to suit your personal needs and products for your home care regimen.

Reserve a Full Day

Teona Spa offer this ultimate service the open day reservation:

  • Two therapists on location for duration of 8 hours each
  • Open menu
  • Fixed price per hour at $150 per therapist

Spa services party or a la carte: payment

In order to secure your reservation, date and time a 50% deposit must be made with a credit card. Before securing your appointment date, we will also need to know the number of people, and what treatments each guest would like. Our team of professional will be more than happy to assist you. Visa, master card and checks are accepted. A copy of valid driver’s license must be attached.

Balance due

The balance will be paid the day of the services.

Location Fee

Location fee is 30 dollars per service added to the final bill.

Government Tax

All spa services are subject to a 12% government tax.

Cancellation policy

Your appointments are time reserved exclusively for you and we request that you please review our cancellation policy. If you need to reschedule or cancel an appointment, we require a minimum of 24-hours notice. If you need to cancel your appointment you need to call 649) 941 5051, or advice your concierge. If we are not answering the phone, please leave us your information and we will call you back as soon as possible. Please keep in mind that “not being present at the appointed schedule or last minute cancellations will leave our therapist with empty appointment time s as well as others guest not being accommodated. Because of this, the clients that do not honor their appointments will be charged a cancellation fee as follows:

  • More than 24 hours notice – services will be cancelled at no charge
  • Less than 24 hours notice – 50% of the service price will be charged
  • Failure to show without notice – 100% of the service price will be charged

Sorry but last minute email appointments cancellations are not accepted.

Overtime charges / late arrivals

It is important that the agreed upon starting and ending times be adhered to. Overtime charges begin if your treatment or party goes beyond the allotted time listed in your booking agreement. To avoid overtime charges, scheduled appointments are recommended and notice should be given to guests to arrive on time for their appointments. Although the staff will do what they can to accommodate late arriving guests, it is not always possible for the staff to provide the entire appointment time. Overtime rates are booked in 1/2 hour increments at a rate of $62 per 1/2 hour, per requested station and will be charged to your credit card for services provided beyond the allotted time (based on therapist availability).

Ready for a tropical spa experience like no other?